Overall the hotel was very nice as was the experience. check in was super easy. Arrive: 03-01-2023 . I felt like it was inconvenient for us to dine there or something. Great value! I never swim with my kids because I hate cold water and was able to swim with them for hours. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. We went back to the area for spring break and decided to stay there again because of the location and price. This is the version of our website addressed to speakers of English in the United States. Contributions should be appropriate for a global audience. June 12, 2022 . Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . Staff was amazingly friendly. Room had some leaking issues at sink but was still very clean and fresh. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. From complimentary high-speed internet to plush beds, this hotel has it all. Nor could we call out in case of an emergency. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Beautiful facilities, parking lot was a bit dark at night. Yeah right! My room specifically smelled very strongly of chemicals and the heater squeaked all night long. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. COLORADO SPRINGS, Colo. -- A claim of bed bugs at a popular Colorado resort is being directly disputed by the resort itself. It is my hope that you see fit to give us a second chance to win your valuable business back. I never swim with my kids because I hate cold water and was able to swim with them for hours. Disappointed that bar closed at 10pm on Friday & Saturday, Bartender on Friday was not real friendly. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. This service may contain translations powered by Google. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Basically got one night free with purchase of one night compared to other Hotels in same area. Office of Public Health Practice, Planning, and Local Partnerships, Chemicals from firefighting foam & other sources, Colorado Legacy Land/Lincoln Park Superfund site, Test & Fix Water for Kids at Family Child Care Homes, Toxicology and environmental epidemiology, Engage with the Water Quality Control Division, Denver's residential rental property page, U.S. Environmental Protection Agency (EPA), Centers for Disease Control and Prevention (CDC), Denver residents can find additional resources on the City and County of Denver's website on. Please see our partners for more details. Get exclusive access to members-only deals by email. Such a treat! They want to eat that's all they know.". The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. This lets us know our reviews come from real guests like you. We went back to the area for spring break and decided to stay there again because of the location and price. There was a line for waffles in the morning only to find out one of the waffle makers had died. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. It seems that communication was lacking in your case, I apologize. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. Its a bit old and outdated, the rooms were a bit dusty. )Icon Color & Report Disclaimer, File a new bed bug report at this location. The breakfast was great! The place was super clean. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. Booked this on a major travel site for an incredibly low price. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. We do allow pets and have a designated area for pet friendly rooms. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates Only a customer who booked through Booking.com and stayed at a specific property can write a review. These professionals follow Integrated Pest Management (IPM) principles, which will include monitoring for any bugs that may havebeen missed during treatment. Sincerely, John Wilkins/Owner. "We've done $2.5 Million homes. Guests submit their subscores and their overall scores independently theres no direct link between them. NEVER again! Surprisingly good place with an interesting main lobby / restaurant area. Each review score is between 1 and 10. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Select dates to see this property's availability and prices, Food: Was not really expecting housekeeping but they did come during our 3 day stay. There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. We went back to the area for spring break and decided to stay there again because of the location and price. I really didn't know about bed bugs at the time. WiFi is available in all areas and is free of charge. Top notch guest services. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. Lamp didnt have lightbulb. Children 18 and above are considered adults at this property. They also have very strict protocol on handling complaints such as this. Free WiFi and a daily hot breakfast with omelets and waffles is included. The eggs are almost impossible to see when laid on most surfaces. Review tags are currently only available for English language reviews. Pool area was poorly lit but was heated. There is nothing classy about the way this staff treats it's guests. The front desk staff were excellent as well as the Hotel itself. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. 96 out of 2735 reviews" ", Rating 2 - Terrible. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Sincerely, John Wilkins/Owner. Posts are solely the responsibility of their respective authors. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs.. We stayed here with our two kids. Its an older hotel, but its clean and the free breakfast makes it a must stay. The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. Tripadvisor performs checks on reviews. Buffett had a little bit of everything., The room was very nice, clean and in great condition. My friend was sleeping in the bed closer to the bathroom. Breakfast is excellent for a hotel breakfast. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. Staff was amazingly friendly. Management doesn't seem to care much. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! This is definitely going to be our go to when spending a night in the Springs. One of the best places I have ever stayed. The Academy Hotel Colorado Springs View Hotel 3,386 reviews 0.1 km from Econo Lodge North Academy Free Wifi Free parking Breakfast included Hampton Inn Colorado Springs I-25 Central View Hotel 32 reviews 0.2 km from Econo Lodge North Academy Free Wifi Free parking Visit hotel website Breakfast included They give you a welcome goodie bag. Seafood, 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America, Deluxe Queen Room with Two Queen Beds - No pets, Queen Room with Two Queen Beds - Pet Friendly. Colorado Springs, Colorado 80920. Ill start with the pros. Sign up and we'll send the best deals to you. 245 out of 2735 reviews" ", Rating 4 - Poor. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. NEVER again! Wish there was a hot tub for the grownups but no biggie. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. All cribs and extra beds are subject to availability. It is a very nice and reasonably priced Hotel. All rights reserved. In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. We stayed at this hotel last summer, June 2010, and left with some bites on us all. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. The hotel is clean, the pool is great, and all the little extras make it a great place for families. 1602 out of 2735 reviews" ", Rating 8 - Good. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Location off highway was amazingly easy. Contact the property for more information. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Use cautionwhen using pesticides and always follow label directions. Breakfast staff not so hospitable. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. This material may not be published, broadcast, rewritten, or redistributed. I felt like it was inconvenient for us to dine there or something. The bathroom had poop on the toilet when we checked in. Exterminators recommend we use the acronym S.L.E.E.P. Take US Highway 24 to Interstate 25 North, Exit 150 North Academy Boulevard, stay in the far right lane, the Best Western the Academy Hotel is the first drive on the right. The number of extra beds and cribs allowed depends on the option you choose. "That tells me right there in plain black and white that it's getting worse.". A business center with fax and photocopying services is available. Pizza, Overall, okay. Disliked: Cleanliness, amenities, property conditions & facilities. Travelers may receive a savings voucher when they submit a review. All rights reserved. Liked: Cleanliness, amenities, property conditions & facilities. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. It's a two bed room. Lock in the lowest price from these sites. 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away Please enter the dates of your stay and check what conditions apply to your preferred room. Hard to sleep with noise up and down the hallways at all hours but decent enough for a simple overnight. I did not like how dark the place was, and how murky the pool was. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Lift up each headboard an lay it on the bed. I would definitely stay again! A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. Breakfast was okay, but servers were nice. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. Good inexpensive place to stay with a very good staff. We will be back. After their trip, guests tell us about their stay. Couples in particular like the location they rated it 9.0 for a two-person trip. Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. 2023 Expedia, Inc., an Expedia Group company. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. It is served in the restaurant. NEVER again! The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Examine your luggage carefully while repacking and when you return home. Staff was really helpful and friendly. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. We verify reviews to ensure the traveler booked with Expedia Group. Sincerely, John Wilkins/Owner. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Though the lobby is lovely don't let it fool you! )Icon Color & Report Disclaimer, File a new bed bug report at this location. This is the version of our website addressed to speakers of English in Canada. Pet-friendly rooms are also available. Staff was friendly. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. "One call per month and I was pretty happy. Oh, & rooms were almost sound proof! If you stayed at this property through Booking.com, you can write a review. Just really not clean. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! We also missed the free breakfast because it ended at 9am. Youll never stay anywhere like for the price. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. Yeah right! I love that they tell you how to get to our room. The worst bed we have every had. A nice grill and bar. Prices are the average nightly price provided by our partners and may not include all taxes and fees.