The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. on Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay I can send & receive on my work email account using the Outlook app. Problems with sending btinternet emails t - Apple Community on Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 14h17, on Today all of our emails addresses would receive, but not send. Unable to send mails to btinternet addresses - Plusnet , updated Outlook emails not being received by btinternet.com addresses You can usually find the option to redirect in the inbox settings of your old email account. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 11h05. 26-08-2021 Examination of the message heads of the delayed emails might be informative. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 18h40. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Any ideas? Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. . Send yourself a test email. It's not just that there has been a delay. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 3) Import all of your contacts from your old account to your new one. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 4) Send an email to your main contacts to let them know your new email address. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Below is an article to help guide you through the process. 19-12-2022 Last Thursday, I stopped receiving email from my @btinternet.com account. 15h33. None of the posts I have seen are the same as my problem however. 10-07-2019 TalkTalk allows you to access your email account for 12 months after you switch. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 14-07-2019 If I changed my email address I would be bound to lose something important. One further piece of information. Go back to: Email help. About 4 days letter I get a reply saying the message could not be delivered. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Hi ask a new question. This is exactly the same as my issue - with the 993 / 465 too. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 23-04-2021 We'll need to look into this and we'll get back to you next week. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 'I have always used the same email address,' says Dave, 79, from Cambridge. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Might that apply in your case too? 23-04-2021 on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. BT internet email problem Hi. 'All of my contacts have it. Though any rejection on our side should be returned back to the sender as a bounce. I can receive emails. Will post any update that I get. Townman, Gandalf. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Just one other thing that might be relevant. The whole ISP domain is blocked. Looks like no ones replied in a while. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. This site contains user submitted content, comments and opinions and is for informational purposes I anybody else having this problem. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Thank you for your follow up. Thanks for the super fast analysis and reply. What can be done to fix this problem please? You may have to register before you can post: click the register link above to proceed. I've got a "failed delivery message". I have exactly the same problem and would love to get a solution. 9h25 Announcements, Guides & Community Updates. on Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". BT are blocking the complete domain which the sender is sending from. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. on Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 10-07-2019 Also, the web interface seems to be working just fine. If not, how do we get a moderator involved? Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Accounts that are inactive for six months . 16h05. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Not receiving @btinternet email. Ive also tried not using advanced settings at all with exactly the same results as described above. Does anyone have any other suggestions please?? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). BT Mail | @btinternet.com | Cannot send mail - BT Broadband This amount is subject to change until you make payment. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. The worrying thing is I don't know how many other emails I'm not receiving. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. mingoslkd, call Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Policies vary between broadband providers. 14-07-2019 14h56, on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". This amount is subject to change until you make payment. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. If I go into iCloud web page, then I can send and receive as normal. Go through and update your details for each one with your new email address. I have the exact same problem. Thanks for your reply, Townman and thanks to Anne too. My email is not sending from my iMac (iCloud). Why? Here are some answers to help you. Delays in Emails being delivered can arise from a multitude of reasons. This amount includes applicable customs duties, taxes, brokerage and other fees. Any suggestions please, User profile for user: Thanks for the examples that have been provided so far. Those who wish to hold on to their email account just have to log in from time to time to keep it active. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. No disrespect intended as your advice is probably based on years of experience of BTs service! What can we help with? 15h04. All other emails to other systems have no issues. 13-07-2019 Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I have tried sending individual messages and simple test messages but nothing works. Sending or receiving email | BT Help Page 1 of 2 1 2 Last 14-07-2019 23-04-2021 I consistently receive this warning:whenever I try. By coincidence(? Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of After some trial and error I found that btinternet was objecting to my "signature" containing a link. I feel there is something going between Google and Apple. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Google Groups emails from BT & Earthlink addresses not getting This was a pain, but I went along with it or else I couldnt use email. It takes a while to get a reply from the Postmaster but they will respond. 11-07-2019 Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Email headers can be found by looking at the email item's properties. Does anybody have any idea how I can resolve this, other than changing ISP. 23-04-2021 26-08-2021 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Go back to . Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Oops. The account I am using is Gmail (the google mail). 16:52 EST 04 Mar 2023 Typical script! This amount is subject to change until you make payment. Do other emails they send get to where they need to go? Solved: Unable to send email from Outlook app - BT Community As soon as I removed that link all was well again. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. For additional information, see the Global Shipping Program. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I cannot find an obvious way of asking bt about this! This sounds fiddly, but isn't necessarily. Those who leave have their email account terminated and closed 90 days later. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I installed the outlook App on my iPad and it works perfectly I'm afraid. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 09-07-2019 I can send test messages to my iCloud e-mail but not other addresses. The problem usually resolves its self in a day or two. Also one of the two that I received recently was sent in December. What does this mean? Problems with email. 19-12-2022 on I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. - edited I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 26-08-2021 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Then power on the phone and iPad and tell me if it still has the problem. By posting your comment you agree to the house rules, The comments below have not been moderated, By https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. This started suddenly about 5 or 6 weeks ago. By However, give yourself enough time to smoothly switch over and you may find it is worth your while. My BT email is not working - Apple Community omissions and conduct of any third parties in connection with or related to your use of the site. Unfortunately, it did not work. I then asked them to login to BT webmail and send me another email and that one came through straight away. 15h22, on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 If you click on them we may earn a small commission. I have it in a notepad file as well if that makes it more readable. Has anyone experienced this problem. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Last week I phones an advisor with a somewhat similar response. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). It seems that my account SMTP setup was changed (without my input). I cannot send even the simplest of messages this morning. So, I did checked around it seems that smtp is not working. to know I'm not alone. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Thank you, JW. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on It seems that I can only send messages to my iCloud account from the iMac. Refunds. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Tried on various devices with same result. BT Email: I can't send or receive email | BT Help - BT.com 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Delays in Emails being delivered can arise from a multitude of reasons. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. If that doesn't fix the problem, see the next section. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Just goes straight to outbox, then tries to send . Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Using webmail? At my age, I just don't have the energy to set up a new email address and tell everyone.'. I have a group of 14 people set up under Outlook 365. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 2 users liked/thanked this post: Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Log out of your email account then, Using an email program? Fix a problem | BT Help Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I am using the Outlook app on a Samsung phone. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Thanks for the suggestion. If not, how do we get a moderator involved? What do I have to change to make my emails send? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 11h40. 14-07-2019 by Although port 587 will usually work, port 465 is the recommended port. I spoke too soon. It is very annoying, I hope you guys reach me out soon. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. A workaround would be to use another SMTP - for example gmail if you have a google account. 26-08-2021 I can't afford the risk.'. 13h52. This isn't just a small delay. View cart for details. That helps us fund This Is Money, and keep it free to use. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. We repeated the test and the same thing happened. I also feel slightly better I am not alone. 19-12-2022 Rachel Rickard Straus, Financial Mail On Sunday Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 19-12-2022 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on It's very annoying and slightly weird. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over.