My Returns - Footasylum.com Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Bought a pair of Boss trainers at the end of November 2022. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Get Discount. Quality, style and value superb. Absolutely fuming with this company. Newsletter subscription. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Verification can help ensure real people write reviews about real companies. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Next time it will be JD SPORTS for my next purchase. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Ordered and paid on 10th December my daughter's Xmas present. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. 124.99. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Was told that neither was possible because I didnt return them in the original shoe box! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Read Customer Service Reviews of footasylum.uk - Trustpilot - Mel, posted 7 months ago They all fit perfectly. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. They also offer a WhatsApp device but it doesnt work. Totally shocking service in regards to a faulty item that they . Check out what 59,467 people have written so far, and share your own experience. Looks like they have found the nearest spare tatty box to send them out in. Read Customer Service Reviews of www.footasylum.com - Trustpilot First and last time I will use this company. Ordered some trainers at 10.30pm amd paid for next day delivery. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Email and text communication was prompt and efficient. Simply follow our returns portal link below. They sent me trainers in a damaged box. Never again. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Treated myself to some new trainers and jogging bottoms in the sale! Suggested companies are based on peoples browsing tendencies. This arrived within only two working days and all items were delivered intact and all there. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Lancashire Will not use again. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. I will always order with footasylum I am very happy with the service and products. Will definitely be ordering from them again. Replies to negative reviews in < 24 hours. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. To break them up politely to ask for helpit was like I had sowrn at them. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. I would definitely recommend and will be a returning customer. Accurate And Undamaged Orders. Find out how we combat fake reviews. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. In November 2022 I placed an order with FootAsylum and it never came. Useless. Great sale and super quick on delivery. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Package allegedly dispatched on 11th December and now reported as list in transit! 2023 Trustpilot A/S. Ends: Tue 28 Feb 2023. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Perfect from start to finish. They were dispatched quickly and delivered within a few days to Northern Ireland. A pop-up box will appear revealing the code. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. I brought some trainers and returned them just before the 28 day period which was allowed for returns. very helpful as Liverpool didnt answer the phone. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Take care!Thanks,Rebekah. One very disappointed son this Xmas! We are so glad to hear you are happy with the service. - Rebecca Jones, posted 1 year ago | Read 2,661-2,680 Reviews out of 55,033 All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Once Footasylum has received and inspected your order, a refund will be issued. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Order placed on Monday standard deliver paid for and the parcel arrived the next day. If you don't like it, leave. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. For more information on the cookies that our site uses click here. Delivery Methods. I have worked in retail for over 15 years. | Read 8,321-8,340 Reviews out of 55,152 Asked for a pair of trainerscould not even tell what the guy said. Giving one star so I can leave this review. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Rolling eyes, rude attitude. 44.99. Email and text communication was prompt and efficient. Suggested companies are based on peoples browsing tendencies. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Footasylum - YouTube Ordered and paid on 10th December my daughter's Xmas present. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Never again. Rock Woven Outdoor Pant. If you miss this window, youll have to go through the returns process. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. All rights reserved. Shoved the card machine into our face. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. I have worked in retail for over 15 years. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Unable to get in touch with anyone from customer service to resolve issue. Footasylum discount codes March 2023 - finder Ireland This arrived within only two working days and all items were delivered intact and all there. They also offer a WhatsApp device but it doesnt work. It needs to be unworn or unused and still have the original tags. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. !spoke to Edge lane store about colours in crocs. Hey Karl!Thanks for taking the time to leave us a review. Here are 8 tips for writing great reviews. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Code Expires. This is the last thing I buy from footasylum from here on. If this was my store, they would all be sacked. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. 1996 Retro Nuptse Jacket. Avoid this store at all costs. Footasylum Discount Code: 10% off Everything. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Alpyrex. Leave this blank if you'd like to publish your review anonymously. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com We hope to see you shopping with us very soon. Ordered it on Monday and it was delivered on Tuesday. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. This arrived within only two working days and all items were delivered intact and all there. Get your sneaker fix anytime, anywhere with the Footasylum app. Get Code. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. She got the problem sorted in minutes. High performance sneakers, trending streetwear and exclusive product weve got you. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. That is great news about the fast delivery.We hope to see you again very soon. Christmas Delivery & Returns - Footasylum Rolling eyes, rude attitude. Great to hear that the parcel arrived so quickly. Footasylum Reviews | Read Customer Service Reviews of www.footasylum We hope to see you shopping with us very soon. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. And would recommend to all my friends amd family. Also it was delivered to Republic of Ireland avoiding customs charges. Up to 60% off at Footasylum on selected women's t-shirts. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Discount. Which are the instant chat and the WhatsApp!! I would avoid at all costs. Thank you so much. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Hey Karl!Thanks for taking the time to leave us a review. Anyone can write a Trustpilot review. Check out what 59,340 people have written so far, and share your own experience. I was taught to value customers, no matter what job I was in. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Greater than 37%. Get 60% off instantly: Footasylum discount codes } Finder CA Date of experience: 18 December 2022 New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Been trying via live chat, what's app and calling HQ. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Ordered almost 400 worth of clothes for my son on the 12th of December! Footasylum Reviews | Read Customer Service Reviews of www.footasylum Popular Christmas FAQ "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Happy from start to finish! Verification can help ensure real people write reviews about real companies. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. If you'd like to return your order, you can within 14 days of receipt. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Which are the instant chat and the WhatsApp!! For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Greater than 82% of reviewers feedback is Footasylum returns process could be better. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Shocking service avoid disappointment. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Treated myself to some new trainers and jogging bottoms in the sale! Returns at Footasylum - Staall.com UK We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Got them cheaper than any other website. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Find out how we combat fake reviews. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Here are 8 tips for writing great reviews. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Thanks. The lady at the till was no better. In real life, they are dull, boring and have no character at all. It goes against our guidelines to offer incentives for reviews. Thanks. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Frasers Group reportedly offers to buy Footasylum Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. 10/10 will not be using footasylum again. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. We use dedicated people and clever technology to safeguard our platform. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Ordered item was faulty. To contact the Footasylum customer service team, start a live chat on the website. Footasylum doesn't deliver on Bank Holidays. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Find out how we combat fake reviews. It's great to hear you are happy with the coat and that the delivery was so quick. The kind your customers really want. Great to hear that the parcel arrived so quickly. Help future customers by talking about customer service, price, delivery, returns & refunds. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check.