You should evaluate your risk in determining whether to attend the event. Let us know what you were doing when this page came up, plus your IP and request ID Violation thereof is grounds for revocation, seizure or cancellation without refund. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. I don't know why LiveNation pushes them, but it . You will be entitled to a refund unless otherwise notified directly by your point of purchase. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. T&Cs may apply.'. Click on the relevent section for more information. AXS is not responsible for the acts or omissions of any venue or Client. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Please note: The account holder is liable for bank charges levied by the receiving bank. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. It's all a fan needs, all in one app. I realised I was too late for the standard entry tickets, as they had all sold out. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. I went on live chat to sort out getting refunds for postponed tickets. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Ticketplan's terms can be found on the Ticketplan website. This tracks your activity using third party cookies. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Shipping information, if any, is provided at checkout. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! In these cases, customer service will attempt to contact you, using the information we have on file. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Ive also heard similar stories from all of my concert going friends. What is delivery delay/ticket printing suppression? AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Took about 5-6 weeks and lots of following up but did get all my money back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Please note that we are currently unable to process postal documents. Let us know what you were doing when this page came up, plus your IP and request ID For more information, please see our Yes - If customer is prevented from attending because of a government mandate, this is covered. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. Performed analyses related to call center and ticket insurance costs. For tickets to events located in Canada, the Service is provided by AXS Group Canada. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Any ticket issued via the Service is a revocable license. If you have bought your tickets at the venue's box office? We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. The form needs to be signed and stamped by your GP and this may be chargeable to you. Request ID: 7a29b9b3cc1be708. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. found at the bottom of this page. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). We will require vehicle recovery service confirmation and receipts. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. All fees and charges relating to your transaction will be disclosed to you during the purchase process. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. By using the Service, you agree to the Privacy Policy and Terms of Use. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. All ticket prices for events that occur in the United States are stated in U.S. Please provide details in the box below and attach supporting documentation as appropriate. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. x, Hello! Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. and now it says "refund pending". . You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Official Tickets and Your Source for Live Entertainment | AXS.com Only items purchased on the AXS official website can be returned for refund or exchange. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Exceeding these limits may result in cancellation of orders without notice. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Please contact the venue directly for a refund. Official Tickets and Your Source for Live Entertainment | AXS.com Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Reddit and its partners use cookies and similar technologies to provide you with a better experience. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Why you might ask? All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Privacy Policy. Such fees and charges may vary. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. I tried to buy insurance after the fact but . Supporting documents are preferred in English. Congratulations! You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. I cannot access the Insurance company. If the event is rescheduled, we'll advise what options are available to you. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Please complete the section which is relevant to your application. If you have not received your tickets 3 days before your . Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Can I get a refund for a cancelled or postponed event? Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. Please consult the seller fee information found within our Service. Please visit our help page or contact customer support for assistance. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We can't reclaim the money and issue the refund to a new card for you. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Fan Update. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Please make sure to review the terms and conditions that you will find on these third-party sites. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Online applications are received immediately and are our preferred method of submission. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. By clicking a link you are consenting to this. Has anyone experienced anything similar? User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Events may be postponed or canceled for a variety of reasons. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Travel insurance: which policies have the best covid cover? Testimonials AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. But with Event Ticket Protector, they won't need to worry. How do I file a claim and get a refund if I have ticket insurance? The original advice from the armed forces giving advice to travel at short notice for military service. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. 4 days ago. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. (United Kingdom) Click here. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Axs Ticket Refund Insurance. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Date on which medical attention was first sought for illness/injury? Please visit our help page or contact customer support for assistance. Do you have the required supporting evidence as described above? AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Ticket Insurance. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Footer.languageSelector.ja-jp.region A refund AXS the company right which she bought the tickets sent via an email telling. No refunds are offered for online (virtual) events unless the event is canceled. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Hey did you end up filing a claim with Amex? Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. How do I get my AXS Premium tickets once I complete my purchase? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.