There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. Setting up this modem is as easy as the next. Connecting to a Coax Cable. Your IP: I'd call Comcast and ask them to make sure the right boot config got loaded onto the modem. Lets say youve tried rebooting your modem and calling your ISP. I see a lot of errors on 2 channels on modem, all others seem ok. I ordered a new MB8600 cable modem, which arrived a week later. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. I enabled Link aggregation and haven't had any issues. Create an account to follow your favorite communities and start taking part in conversations. After rebooting the modem, they will not be able to get to the modem web UI again until they perform this process to clear the old cert out of the browser. Unless you get your Gigabit Internet from one of these ISPs, then the CM1200 is a great pick. First time xfinity was able to get it back up and running. Modems are usually offered by your internet provider for a monthly fee. Although these terms may seem technical in nature, theyre crucial to weighing one modem against another. Mbps refers to megabits per second, which calculates the amount of data that can pass through your network within one second. Just dont forget a Gigabit router. Otherwise, youll need to unplug and replug your modem in to restart it. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . Signal is toast. An important note: plans regarding potential upgrades or updates to the operating systems on its Android-powered devices and is, therefore, subject to change. The bottom line is that there could be thousands of different modems connected to a given ISP. Modems usually get firmware updates from the ISP itself. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. Top actual speed is just under 1Gbps without bonding, just under 2Gbps with 2 bonded ports. The issue may not occur on Chrome or other browsers. Right when I log in to my modem, the firmware version is listed right on the home page. Your MB8600 won't be dropped before that. Internet is down for the second time in 4 days. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. Security is an important consideration. Create an account to follow your favorite communities and start taking part in conversations. Thisll all be invisible to you. Hi new member here can you please message me if you still have it, thank you. The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Thanks for the replies. No longer support just means they won't help troubleshoot anything if there's a problem but it'll still work fine if you don't need troubleshooting. $119.99. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. So if they are saying to os cpmp[aitble with their system, will they volunteer to upgrade the firmware when needed? It seems like a pretty easy process. The issue may not occur on Chrome or other browsers. All other modems connected to the ISP wont be updated. In-home Wi-Fi has become the standard for almost every household in America. When something like that happens, the modem you bought may no longer be compatible. Create an account to follow your favorite communities and start taking part in conversations. If the modem isnt running the latest version of firmware, itll get the updated firmware from your ISP and install it. Motorola Ultra Fast DOCSIS 3.1 Cable Modem, Model MB8600, plus 32x8 DOCSIS 3.0, Certified by Comcast XFINITY Paper instructions were in the box and also online. The biggest bummer about this is that every second ethernet port is only for bonded use, so the CM1200 functionally only has two ethernet ports. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. 3891.2 Mbit/s Broadband - Gigabit Ethernet - Desktop . Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. On the inside, though, the Motorola MB8600 features DOCSIS 3.1, capable of getting up to 6Gbps of Internet bandwidth from the provider. Motorola MB8600 modem issues/firmware update. But buying a modem can be overwhelming if youve never shopped for one before. Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. At last, click on Upload and wait for a moment. If you found this material interesting, check out some relevant posts Ive previously written: How to Update Your Router: The Ultimate Guide. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. When you receive a modem, the firmware will come preloaded on it. A problem with your router shouldn't cause high error counts on the modem's downstream channels. The Motorola MB8611 is our pick if you already have gigabit or faster internet services: It's one of the least expensive DOCSIS 3.1 gigabit modems with a 2.5GbE port . Enter your router username. item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Similar to your modems default IP address, you should be able to find the default username and password for your make and model as well. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. When it comes to your ISP, sometimes the squeaky wheel gets the grease. Front View. There are two additional LEDs for each ethernet port on the back panel. With some modems, youll notice annoying slowdowns occasionally. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. Would be interested to know your setup. Its your job to make sure that your ISP is updating your modems firmware. As you can see, my IP address is 192.168.100.1. It was never valid in the first place. It supports OFDM, a digital data encoding method that reduces latency in DOCSIS 3.1 devices. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I use xfinity with my own Motorola MB8611 modem. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. The rep said thats not the case since its my own modem. The Motorola MB8600 is still listed at xFinity My Device Info. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada . Click on it, then click Delete and confirm the action. Some of your downstream channels are trashed. The Motorola MB8600 Modem is designed with airflow in mind, so youll have less of a risk of inconvenient downtime. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. In fact, updating your modem requires no action on your part at all. Your email address will not be published. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. As you can see, depending upon your ISP you may have a different version of firmware. Most likely will need a tech to figure out where the breakdown is happening. Thankfully, this is easy to find. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. Try a different modem. The modem supports link aggregation, allowing you to connect both ethernet ports to one source to achieve the aforementioned 2 Gbps transfer speeds. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. Thread . MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Owning your own modem often saves $156 per year in cable modem rental charges. I ordered a new MB8600 cable modem, which arrived a week later. The modem does not indicate that the WAN ports are linked (LAN light flashing green). Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. The built-in router can only support 3.2 Gbps. The Knowledge Base provided a list of the latest firmware for all of Netgears modems. The Netgear CM1000-1AZNAS was the companys first commercially available gigabit modem, and you may stand to save some money opting for this model instead of its nearly identical predecessor. I know nothing about what these should be. The good news is, youre not responsible for updating your modems firmware. On the next panel you'll need to connect your modem to a "live" coax cable. How to update MOTOROLA MB8600: First, you need to download firmware from the official website of your router manufacturer. It utilizes DOCSIS 3.1 firmware protocol which guarantees ultra-fast speeds for cable internet. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. Try a wired PC connected to the modem with out the RBR online. They should be able to tell you if theyre working on the update or not. Comcast Radom Disconnects . Especially today with everyone emailing, banking, and shopping online, you want to make sure your internet connection is as secure as possible. If you have a different provider, check with them before buying this router. The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. it's still supported, just checked their website! The benefit is that it will be ready if you ever do upgrade your speeds and you wont have to purchase another modem at that time. Modem firmware is latest. After that you will be able to go through the trusting again. I just bought this modem at Target last year. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. When you restart your modem, it runs through multiple checks when it powers up. If your modems firmware isnt updated, it wont receive any performance or security updates that the modem manufacturer develops. Another thing to keep in mind is that checking and testing modem updates costs your ISP money. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem - the newest technology being offered by cable providers. Not sure if other modems do or not (probably depends on where the bug is). This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? This is data for the generally-technologically-inclined folks who check their modem status information on occasion, or at Comcast's request. On top of that, buying your own modem will be cheaper than renting a modem in the long run. . We also welcome product reviews, and pretty much anything else related to small networks. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. When it dies, I have to log in from the LAN and restart the router. I called Comcast Tech Support who said issue is with my router. Ok so if thats the good news, whats the bad news? I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Use this firmware update, and Cox just pushed new firmware version 8600-18.2.9 for over a year so bonded a! Speeds up to 1 Gig (940 Mbps) - DOCSIS 3.1 modem. What wifi router do you have and what device youre using to test the speed over wifi ? While others are made from smaller, less well known manufacturers. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! Your modem needs to update its firmware whenever the manufacturer issues a new version of it. Description. Suggestions please folks ? Downstream and upstream channels play a significant role in the speed of your downloads and uploads. There are a few things you can do if your modem firmware doesnt match the latest version. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. One more important note: not all Gigabit services use a standard cable modem. Unfortunately, multi-gig technology is quite limited. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. I wanted more information, so I clicked the provided Knowledge Base link. In this case the source is your modem manufacturers website. Just do a Google search for the make and model of your modem and you should be able to find its default IP address. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. Should I keep the modem or return to the deplorable Spectrum Hisense Technicolor modem? If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. Gigabit internet plans may be costly but the high speeds make it worthwhile for avid streamers and online gamers. Question Restore stock firmware for Archer . Firmware Version: 1.1.2. Most modems should have a similar IP address. How to Update Modem Firmware: A Complete Guide. Comes equipped with a broadcom cable modem. Guess Ill buy another to replace this one next. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. MB8600 also has 328 support for the fastest possible speeds using the DOCSIS 3.0 standard. Without proper venting, you may find your modem locks up on a regular basis, forcing you to restart it. Overall Take. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. It usually reconnects after a manual restart. You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. It has 2 OFDM technology, which is a useful data encoding method that reduces latency in DOCSIS 3.1 devices. Press question mark to learn the rest of the keyboard shortcuts. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. The Motorola MB7621 24 x 8 Cable Modem Modem is compatible with Comcast Xfinity, Cox and Charter, which are three of the biggest providers. The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. Can anyone help with this? Sometimes they wont update your firmware at all. There are 3 additional Ethernet GigE LAN ports masked behind a label. It is easy to set up and on most networks, it is literally plug-and-play. Restarts of router between each change. In my case, my modems firmware matches the latest version released by the manufacturer. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. The closest competitor to the MB8611 model is its predecessor, the MB8600. It includes 1 open Ethernet GigE LAN port. If you rent from your cable company, theyll likely set up your modem. If you havent noticed by now, its a very important part of your modem. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. If you live in a metropolitan area, you are probably in one of these networks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The first thing to do is check what firmware version your modem currently has. If you can't find the problem the only thing you can do is have a Comcast premise tech out to take a look. My modems manufacturer is Netgear, so I did an internet search for Netgears website. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. Computer operating systems no longer updated. Another thing to look for in a modem is DOCSIS technology. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. Thisll bring you to your modems login page. With max download and upload speeds of 2 Gbps each, the SB8200 can handle any Internet plan for years to come (save for experimental 5-gig and 10-gig plans). If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. 1 - 4 of 4 Posts . I got the same regarding an Arris SB8200. Be sure the CAT# LAN cable between the modem and RBR is of good quality. uniqs 4634: Share Comcast increases internet speeds. If you wish to use your own modem, and it is not the recommended 3.1 DOCSIS modem you can use DOCSIS 3.0 with 32 downstream channels, however, to receive the following speeds, please note the limitations on performance for non 3.1 DOCSIS modems:. It does not work with Verizon, AT&T, or CenturyLink. MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. In fact, your modem wont work without it. The cert is listed under MTRLC LLC, not under the IP address, so scrolling down and making sure you're on the "Servers" tab is very important. . If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? When your modem receives the update, itll automatically install it. Download speed has gone from 1.4 tb average to 500mb. MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. DWYM is your trusted product review source. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Most other ISPs stick with the firmware that shipped with the modem for years and years. Find more Netgear Nighthawk CM1200 information and reviews here. If you look at both their features, you'll find they are almost the same. The MB8600 certificate isn't expired. Save my name, email, and website in this browser for the next time I comment. Look for the DWYM seal for products that are the best in the category. If you have any questions or you would like to share your personal experiences with your modem updates, please feel free to drop a comment below. Just changing the password away from the default goes a long way towards making your modem more secure. Drop to a plan <=940 Meg and it will become compatible again. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. Our community is your official source on Reddit for help with Xfinity services. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. Deleting the files mentioned will delete all stored certificate overrides including for others that may be needed or important. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Description. Unfortunately, it will be a while yet until any ISP adopts this new tech. In my case, I can find my firmware version simply by clicking the Advanced tab. This is a prometheus exporter written with the intention of exporting metrics for a Motorola MB8600 device. If your endgame is Gigabit-speed Internet then you will have to upgrade to a DOCSIS 3.1 modem sooner or later. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. Not saying I believe them, but thats what they said. All was good until modem firmware was updated. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. Anyone else having issues? HomeNetworking is a place where anyone can ask for help with their home or small office network. Whether you find a new ISP or change out your modem, just make sure that your modem will get updated. If your modems firmware is outdated and rebooting your modem didnt update it, give your ISP a call. Seems to work FINE. Those reflect the quality of the RF signal from Comcast, not what's going on at the Ethernet port. With SNMP disabled, I wanted another route to be able to collect these metrics. Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. The good news is that the process for updating your modem doesnt require as much effort as updating your router does. Just take a look at the same sticker you looked at to find your modems IP address. When you look at the price to rent a modem through your cable provider, you may first want to check out the purchase price for one. As a result, theres no further action at this point. That is why I shelled out $190 for next gen modem right away to not buy twice. The A20 supports LAG on LAN ports for high bandwidth to a . The MB8611 is equipped to keep you connected, now and in the future, with backwards compatibility to 32x8 DOCSIS 3.0. I just had to deal with this issue over the last few days. If they are no longer supporting the device it is at.end of life. Over time, Internet and TV equipment must be updated to keep up with the latest technology. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. You might review Internet Troubleshooting Tips if you haven't already. Whats bad about your ISP updating your modem for you? Within this page, there was a header for firmware and software downloads. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Until then, it is future-proofing and you will only get 1 Gbps up and down. I got a notice from Xfinity today stating that my equipment i.e. Answers to be found are better than being left wondering. I have tried DHCP query frequencies: aggressive, normal, and continuous. Motorola Solutions has the tools you need to get the job done in any organization. My device, as configured by the CableTown ISP service, has SNMP disabled. Its list of compatible ISPs is respectable, though a little smaller than that of the Arris modem. If you dont know your IP address and your modem doesnt have a sticker on it, you should try looking online. The bottom line is that you dont have the same amount of control over your modem updates because your ISP is responsible for updating it. Through this analysis, we've determined the best Modem you should buy. By updating your modems firmware, youre improving both the security and performance of your modem. Firmware for your Motorola modem is generally applied by your Internet . I dont know what rumors your talking about but it has always been a end of life list of modems no longer supported and it is the very manufacture who stop supporting the modems that you buy or rent. I cant say it enough. Generally, by the time your contract has ended, youve paid more for their rental modem than what a brand new modem would have cost you. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). The bottom line here is that you want your modem to get firmware updates when they become available. Our community is your official source on Reddit for help with Xfinity services. One option is to rent a modem from your ISP. If you dont have these default values listed on your modem, you can most likely find them online. Supporting the only standard that can deliver speeds over 1 Gbps/sec, this DOCSIS 3.1 Cable Modem has been approved for all multi-Gigabit speed tiers by Comcast Xfinity. I'm sorry to hear you've been having issues with your internet speeds. All was ok until modem firmware was upgraded. When it comes to updating your modem, theres good news and bad news. Learn more. After doing this, rebooting my modem, I have down load speed approaching 1tb. This is the case for me. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. I bought mine several years ago it seems, Funny. To update your router's firmware, type your router's IP address into your web browser and enter your login information. As a result, it makes it really hard to manage all of these modem updates. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. MB8600 does not include a WiFi Router or VoIP telephone adapter. When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. Their bonehead compatibility department doesn't acknowledge the existence of Link Aggregation. Owning your own modem typically saves $120 per year in cable modem rental charges. See all 38 - listings for . Our experienced USA-based support specialists are ready to help. If thats the case, you can either look into getting a new ISP or buy a new modem. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware.